Accessibility Statement for Gardeners Brent Cross

This accessibility statement explains how Gardeners Brent Cross and our local gardening teams work to make services and information usable for as many people as possible. We aim to meet WCAG 2.1 AA compliance standards across our online content and offline service materials. Our focus includes website content, digital documents, booking interfaces, and in-person communications provided by Brent Cross gardeners and related garden maintenance Brent Cross teams.

We support multiple assistive technologies, including screen readers and alternative input devices, to ensure our content is perceivable and operable. For people using screen-reader support, pages are structured with clear headings, descriptive link text, and logical reading order. Our teams test with common screen readers as part of regular quality checks to help ensure that gardening services in Brent Cross remain accessible.

To improve keyboard navigation and overall usability, interactive controls, forms, and booking widgets are reachable and operable without a mouse. We follow semantic HTML practices and provide visible focus indicators so that customers who prefer keyboard-only navigation or alternative input methods can easily book a gardener in Brent Cross and access information about garden clearance, planting, or lawn care.

How we meet standards: We prioritise accessibility across content production and delivery. Our approaches include:

• Using headings and landmarks for predictable navigation;
• Ensuring sufficient colour contrast for text and interactive elements;
• Providing text alternatives for images and icons used in service descriptions;
• Offering resizable text and avoiding reliance on colour alone to convey meaning.

We also maintain accessible PDFs and printable materials for garden maintenance Brent Cross customers. When complex diagrams or plant care schedules are needed, we supply accessible formats on request, including text-only pages and high-contrast versions to support diverse needs.

The following features are available to improve the experience of people with disabilities:

Accessible features and testing

Key elements include keyboard operability, assistive technology compatibility, and clear, simple language in service descriptions for Brent Cross gardeners. We perform automated checks and manual testing, including trials by users with accessibility needs, to identify and correct issues.

We are committed to continuous improvement. If you encounter barriers while interacting with our content or a gardener in Brent Cross, please let us know so we can investigate and address the issue.

Known limitations: while we strive for full WCAG 2.1 AA alignment, some third-party booking widgets or legacy documents may not yet meet all criteria. We monitor these limitations and work with vendors to improve accessibility; where immediate fixes are not possible, we provide alternative methods for accessing the same information.

Reporting accessibility issues: to request an accessible format, document, or alternative communication, please contact our team through the available contact channels associated with your booking or account. We do not publish direct contact details in this statement, but we will respond to accessibility requests and aim to provide a timely resolution, including alternative formats, telephone assistance where appropriate, or in-person support arrangements for local gardeners Brent Cross customers.

Our ongoing work includes updating content, training staff on inclusive communication, and improving the accessibility of digital tools used by gardeners in Brent Cross. We review our policies and test cycles regularly to maintain and enhance compliance with accessibility guidelines.

Accessibility governance: we assign responsibilities to internal teams for monitoring compliance and making updates. Strong oversight helps ensure accessibility improvements are tracked and implemented across all channels, from web content to printed care instructions and in-person consultations by Brent Cross gardening specialists.

We welcome collaboration and suggestions from customers and advocacy groups to make our services more inclusive. Continuous feedback supports refinement of our practices and helps us prioritise changes that benefit a broad range of users, including older adults and people with sensory, motor, or cognitive disabilities.

Thank you for reading this accessibility statement. Our goal is to make gardening services accessible to everyone in the Brent Cross area and to provide clear, usable information about our work. If you need support, please submit an accessibility request using the contact options tied to your booking or account so we can provide the assistance you need.